An online ordering system that keeps the order, the menu, and the kitchen in sync
Every order that comes through a delivery marketplace costs you a cut of the ticket and gives you nothing to follow up with. GetGarnish puts ordering on your own site and app, backed by one menu that updates everywhere it appears and POS and delivery connections that route every order into the kitchen without a second tablet. The margin, the guest, and the menu all stay yours.
The real cost of third-party orders
Marketplace commissions are the obvious cost, and they are significant enough on their own. The larger cost is what happens after the order. The guest belongs to the app. You do not get their number, you cannot send them anything, and the next time they open the app your competitor's promotion is on the same screen as your listing. Direct ordering flips that. The order arrives without a commission attached, and the guest becomes someone you can bring back for the cost of a text message.
What direct online ordering gives you
The margin on every order
The difference between a direct order and a marketplace order is the commission, on every single ticket, forever. On a restaurant doing meaningful online volume, moving even part of that demand direct changes the shape of the business.
Control of the experience
Your branding, your menu presentation, your upsells, your delivery radius, your pricing. No competitor ads next to your listing and no marketplace deciding what a guest sees first.
How the ordering system works
Orders route to your POS
Orders land in your existing system the same way any other order does. No extra tablet for the expo station to watch and no manual re-entry during a rush.
Delivery handled your way
Run your own drivers, use on-demand delivery through a dispatch partner, or offer pickup only. The order, the customer, and the pricing stay yours regardless of who carries the bag.
Guest data feeds everything else
Every direct order builds the guest list that powers loyalty, email, and SMS. That is the compounding part, and it is the reason direct ordering is worth more over time than the commission saving alone.
Features restaurants actually use
Pickup, delivery, and scheduled orders
Including future-dated orders, which matter more than most operators expect for lunch and catering.
Modifiers and upsells
Full modifier support so complicated builds do not turn into kitchen errors, plus prompts at checkout for the items that lift check average.
Group and catering orders
Larger orders with lead times, minimums, and separate contact handling, so catering does not run through the same flow as a single burrito.
Promotions and offer codes
Discounts, first-order offers, item-level promotions, and win-back codes that tie back to campaign reporting.
Order throttling
Cap orders per time slot so the kitchen does not get buried during a rush. Small feature, saves a lot of bad reviews.
One menu, everywhere it appears
Your menu lives on your website, your ordering system, your app, your Google profile, and two or three delivery apps. When those disagree, guests order things you do not have and pay prices you no longer charge. Prices drift apart because one channel gets updated and the others do not. Items stay listed after they are removed. Delivery menus keep old pricing that no longer covers the commission. Every one of these produces a refund, a complaint, or a bad review, and every one is avoidable.
One source of truth
The menu lives in one place. Everything else, including the ordering system above, reads from it, so channels cannot drift apart.
Channel-specific pricing
Delivery prices frequently need to differ from dine-in prices to cover commission. That is a pricing rule on one item, not a separate menu to maintain.
86 an item instantly
Sell out of something at seven and it comes off every channel at once, instead of taking orders you cannot fill.
Scheduled menus
Breakfast, lunch, dinner, brunch, and happy hour appear and disappear on schedule without anyone remembering to switch them.
Photos and descriptions in one place
Item photography and descriptions are written once and used everywhere, including in the structured data search engines read.
Menus and search visibility
A menu published as text, structured properly, can rank for the dishes you sell and can be displayed directly in search results and by AI answer engines. A menu published as a PDF or an image is invisible to all of them. Menu management and search visibility are the same project more often than operators expect. Restaurant SEO services and restaurant website design
POS, delivery, and payment integrations keep it in sync
New technology is only worth having if it fits the way your kitchen already works. Online orders should print like any other ticket, and your team should not have to learn a second workflow during a Friday rush.
Point of sale
Online orders route into your POS and fire like any other ticket, so nothing gets re-entered by hand.
Delivery platforms
Marketplace orders can flow into the same queue as direct orders, so your team works from one screen rather than three tablets.
Payments
Card processing on your ordering system, with settlement handled the way you already handle it.
Kitchen display
Where a kitchen display system is in use, online orders appear in the same flow as everything else.
What changes for your team
No second tablet to watch. No manual re-entry, which is where order errors come from during a rush. Menus and prices stay in sync, so the kitchen is not fielding questions about items that came off the menu. And reporting reflects everything, not just the channels that happened to be connected.
If your system is not supported
We say so directly rather than promising a workaround that turns into a manual process. In some cases a connection can be built. In others the honest answer is that a different setup would serve you better, and we will explain what that involves before anyone commits.
Should you drop the delivery apps?
Usually not, at least not immediately. Marketplaces are a discovery channel. People who have never heard of you find you there, and that has real value. The mistake is treating them as your ordering system. The sensible approach is to keep the marketplaces for discovery while making your own ordering the better option for anyone who already knows you: faster, cheaper for them or better for you, with rewards attached. Over time the mix shifts. Repeat guests order direct, new guests still find you on the apps, and the commission line stops growing with the business.
Moving guests from marketplaces to your own ordering
The shift does not happen on its own. It takes a few deliberate moves: Point every link you control at your own ordering. Google Business Profile, Instagram, Facebook, your site, your email signature. Free traffic should not be handed to a commission channel. Put an insert in every third-party delivery bag with a reason to order direct next time. Give direct guests something the marketplace cannot: loyalty points, a members-only item, or faster pickup. See customer loyalty and CRM. Follow up. Once someone orders direct, you have their number. A well-timed text on a slow night brings a meaningful share of them back. See email and SMS marketing.
What changes for your restaurant
- Keep the commission you currently pay on marketplace orders
- Own the guest record: name, phone, email, and order history, instead of handing it to a marketplace
- One menu that updates your site, app, ordering system, and connected delivery channels at once
- 86 an item or change a price once and it is gone everywhere within seconds
- Orders route into your POS and print like every other ticket, with no second tablet and no manual re-entry
- Marketplace orders can flow into the same queue as direct orders, so your team works from one screen
- Reporting that reflects direct and marketplace volume together, not just whatever happened to be connected
Before you book a call
An online ordering system for restaurants lets guests place pickup, delivery, or scheduled orders directly from your own website or app. It includes one menu that stays in sync everywhere it is shown and a connection into your POS, so orders route to your kitchen exactly like any other ticket while the customer information stays with you rather than a marketplace.
Talk to someone who understands restaurants
Twenty to thirty minutes, with your site and Google profile open in front of us. No obligation, no demo script.